In this episode 170 of the podcast I start a new series about dealing with capability and performance issues with staff. With what I am calling, the ‘Covid effect’, there may be more issues arising with employee attitudes and performance at work, particularly as staff return from long term furlough.
In my experience employers and managers find it very difficult to know how best to approach capability and performance issues. It is not the same as a conduct issue which can be fairly straightforward to follow a disciplinary process. Capability procedures are more involved and can have a variety of issues that arise as a result.
In this episode of the podcast I cover:
- What issues may be arising with staff and what you need to look out for.
- The things to consider before you embark on a capability or performance process.
- Why the starting point is always looking at you as the manager/employer and what you have done to contribute or not to the employees performance issues.
- The number one reason why problems arise with staff when you start a capability process or conversation.
- How to reduce conflict with staff.
- The things to consider when deciding if you have an informal discussion or start a formal capability process.
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The information contained in this Podcast and post is provided for guidance and is a snapshot of the law at the time. It is provided for your information only and should not be used as a substitute for obtaining legal advice that it specific to your particular circumstances.
The guidance should not be relied upon in any decision making process. It is strongly recommended that you seek advice before taking action.