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Real Employment Law Advice Limited is committed to high-quality legal advice and client care. In the event that you are unhappy about any aspect of the service you have received or about the bill, please contact us at the earliest opportunity to try to resolve.
We will deal promptly, fairly and effectively with any complaint received about any aspect of our service. We take complaints very seriously and want to listen and improve by learning from what may have gone wrong and what you tell us.
Any concerns raised about our service or the advice given are dealt with immediately by phone or email. If a satisfactory resolution cannot be found, we regard your concern as a complaint and immediately supply you with and follow this procedure.
If you have a complaint, please give the details (by letter, email or telephone) to Alison Colley.
All complaints received by REAL Employment Law Advice are recorded and acted upon without delay.
We aim to resolve matters as quickly as possible for all parties involved, however we have up to 8 weeks to conclude matters.
The Legal Ombudsman can help you if we are unable to resolve your complaint. They will look at your complaint independently and it will not affect how we handle your case.
The Legal Ombudsman deals with complaints about poor service including, about the work your solicitor did for you and your bill.
The Legal Ombudsman will investigate the complaint and can make a variety of orders in respect of the complaint.
You can start your complaint with the Legal Ombudsman online here: www.legalbudsman.org.uk/make-a-complaint You can also call on 0300 555 0333 or email enquiries@legalombudsman.org.uk
From the 1st April 2023 the Legal Ombudsman expects complaints to be made to them within one year (previously 6 months) of the date of the act or omission about which you are concerned or within a year of you realising there was a concern.
You must refer your concerns to the Legal Ombudsman within 6 months of our final response to you.
You may also have the right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974.Please note that if all or part of a bill remains unpaid, we may be entitled to charge interest on all or part of the bill. If a bill remains unpaid, we can exercise a lien over your documents whilst the bill remains unpaid.The Legal Ombudsman may not deal with a complaint about a bill if you have applied to the court for assessment of that bill.
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